![]() Please contact for a refund - they'll get back to you within 24 hours with refund instructions. I'm sorry Jump Desktop didn't work for you. It's okay if you shut down the display or power down the disks but the computer must be 'on' and connected to the internet to be reliably remote controlled. That being said - the most reliable way to connect to your computers is to make sure they are set to not go to sleep when they are connected to a power source. There are ways to 'hack' around this by making sure at least one computer in your home network is set to NOT sleep and once you're in that computer you can use it to wake up other computers on the same network. #SPLASHTOP VS JUMP DESKTOP PC#On Windows: open up the Power Options applet in the Control Panel and make sure your PC is set to not go to sleep when connected to a power There are technical reasons why we can not reliably wake a computer from outside your home network: Waking up a computer requires sending the computer a wake up packet directly and unfortunately this does not work if your computer is behind a router (or in some cases 2 routers) - which is what most of our customers are using. On a Mac: open up the Energy Saver options and make sure it's set to never go to sleep in the Power Adapter section. Prices range from 60 to 99 per user per year. Once you've enabled the settings be sure to test your configuration.įor reliable remote access we generally recommend setting your computer to not go to sleep. For starters, Splashtop Business Access enables computer access from anywhere. Open up the Power Management options and make sure Wake on Magic Packet or Wake On LAN is enabled. Right click your network adapter and click Properties. On Windows: Open Device Manager -> Network Adapters. Make sure Wake for Network Access is enabled. On Mac: Open System Preferences -> Energy Saver. A Remote Desktop Gateway (RD Gateway) lets you connect to a remote computer on a corporate network from anywhere on the Internet. Jump Desktop (Remote Desktop) - RDP / VNC. Top Remote Desktop App for iPhone - LogMeIn. How To Configure Wake For Network Access: Top Remote Desktop App for iPhone - Splashtop. If you're connecting to a laptop, make sure it's connected to a power source.not from the same network), then make sure there's at-least one computer on the same network that's turned on and running Jump Desktop Connect with your account. If you're connecting from the internet (i.e.Make sure your computer is configured to wake up on network access (see below).Here's what you need to do to make sure your computer wakes up when you connect: It enables you to view and control the connected computer, taking control of the mouse and keyboard as if you are physically present in that location. #SPLASHTOP VS JUMP DESKTOP SOFTWARE#When initiating a remote connection, Jump will try to wake up your computer if it's offline. Remote desktop client software is a tool that allows you to connect and interact with another computer located anywhere in the globe via the internet or an internal network. Jump Desktop now supports wake-on-lan (WOL) for automatic connections. ![]()
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